Terms of Service
The following terms apply to products supplied through vislabikes.com.
None of the information below affects your statutory rights. We are an independent UK based company and all contracts for the sale of goods entered into by Visla Bikes on the website will be subject to the laws of England and Wales.
By registering on this website you agree to be bound by the following terms and conditions.
When acknowledgement of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a “confirmation of order”. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Under Consumer Rights Act 2015 you have the right to return your order up to 14 days from the day you receive your goods. You are responsible for returning the item within 14 calendar days of cancelling.
To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. We recommend submitting a cancellation request via email (firstname.lastname@example.org). This is because it provides a clear record of your request and a thread of any communications between you and us.
Please see Returns and Refunds policy page
The cost of delivery is as stated on your order.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. If you are unavailable to accept delivery of your order, then you can request that our courier leaves it in a safe place or with a neighbour by communicating with the courier. However, we regret that we cannot accept responsibility for subsequent damage or loss that may occur, once the order has been left at the different address other than the address stated on your order.
If at first attempt the courier fails to deliver the order then they will leave a card and it will be up to you to make arrangements to receive the order from the courier. The courier will try to deliver the order once more free of charge, after the second attempt you may be subject to further charges, or your order may be returned to us automatically. You will receive instructions from the courier.
RETURNS & REFUNDS
If you are not entirely satisfied with your purchase, we’re here to help.
If you made a purchase through vislabikes.com, please read our returns policy here.
Your rights to return goods are protected under the Consumer Rights Act 2015 which can be found at here.
Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative.
PRICE & PAYMENT
All prices are quoted in pounds sterling. Our prices include value-added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Delta, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron and Paypal.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
• Pay in 3
• Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas' privacy statement.
We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.
We can appreciate the frustration of unsolicited mail, so under no circumstances will we pass on any of our valued client’s details without their permission to any third parties. All information is processed in accordance with local law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & GDPR standards 2016).
For more info please see our Cookies and Privacy page
INTELLECTUAL PROPERTY RIGHTS
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Visla Bikes. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Visla Bikes for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Please see this link for our full complaints procedure. Complaints, feedback, orders queries and all general enquiries can be emailed to email@example.com
DISCLAIMER AND LIMITATION OF LIABILITY
Visla Bikes has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Visla Bikes takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Visla Bikes shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Visla Bikes makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
Visla Bikes assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Visla Bikes will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
Visla Bikes also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their website or from a third party’s website without our prior written consent.
Visla bikes is a Trading name owned and operated by Swifty Scooters Ltd
Company registered name: Swifty Scooters Limited Company No: 07232162
Registered address: Unit 4, Rupert Park London Road South Poynton SK12 1PQ, United Kingdom
Registered place: United Kingdom Contact telephone number: 0161 848 8695