Free UK shipping is available on the Visla.

What is the handling time for my orders?

If your product is in stock and your order is paid before 9:00 am (GMT) (excluding weekends and bank holidays), it will be dispatched the same day. 

If your product is in stock and your order is paid after 9:00 am (GMT) (excluding weekends and bank holidays), it will be dispatched the next working day. 

Orders will be processed in 5 working days.

What courier do you use?

DPD / DHL.

Notice: Royal Mail could sometimes take longer than expected. If time is of the essence to you, please contact us to discuss upgrading your shipping.

Can I change the delivery date or delivery address?

You can request a preferred delivery date when you place your order, £15 is payable for Saturday delivery. If you wish to change your delivery address, please contact us asap. Once the parcel has left our warehouse, please contact DPD directly.

Once your order is dispatched from Visla HQ, you can manage your delivery within the DPD website or app yourself. The options available are: Collect from Pickup Shop, Deliver to a safe place, Delivery to a neighbour, Change delivery date, or upgrade my delivery.

You can also upgrade to Saturday delivery within the DPD website. Just click upgrade my delivery. There will be an extra charge for Saturday delivery.

DHL

Due to the nature of international shipping, the delivery date can not be guaranteed. Once the parcel has left our warehouse, please contact DHL directly for any change of information. You will be able to track your parcel with a DHL tracking number.

What is the size and weight of the packed Visla box?

Box size: D39cm x W66cm x H95cm, Gross weight 25kg

How do I know what time the courier will arrive?

With DHL you can track your parcel via their website.

With DPD you can track your parcel via their website or app. You will be able to track where your parcel is and will be given a 1-hour time slot via text message to your phone or email. This means that you won't have to wait in all day.

Can you deliver to a PO box?

No.