FAQs

What’s the battery range of the VISLA Foldie20?

With the 36V battery, and 250W motor, the battery normally 21-28 miles of power-assisted cycling. This is based on an average rider riding on flat terrain. The distance you’ll be able to travel on a single charge will vary depending on factors such as the riding conditions, the weight of the rider and wind resistance.

How long does the battery take to charge?

It takes 4-6 hours to fully charge the battery by simply plugging it in to a standard domestic socket. It’s best to keep the battery fully charged, so plugging it in for a quick charge after every ride is recommended.

How do I know the VISLA Foldie20 is the right size to fit me?

The Foldie20 is a compact folding e-bike and features adjustable seat post and handlebars. Designed to be adjusted, it’s one size fits all! The maximum saddle height is 95cm. The step-through frame design makes it easy to get on and off, even with a fully laden rear pannier rack.

How does the pedal-assist feature work?

The VISLA Foldie20 is equipped with a battery powered 250W rear hub motor to give you a boost while cycling. This feature can be controlled on the go using the thumb operated controller on the handlebar. The motor gradually provides power as you pedal, then gradually releases power whenever you freewheel. The motor cuts out when you activate the brakes.

If this is your first time on a pedal-assisted bike, it’s advisable to get used to the feeling of riding with the power assistance in an area free of traffic.

Can I take my e-bike on public transport?

The Foldie20 can be folded up in just a few simple steps. The compact size makes it easier to take with you when traveling by bus or train. The Foldie20 even features a carry handle to help you. If you’re taking your e-bike on public transport, it’s worth checking the rules with the operator before you travel, as rules tend to vary.

Does the Foldie20 fit in my car boot?

The folded dimensions are W89cm x H69cm x D34cm. The 20” wheels and folding frame makes the VISLA Foldie20 one of the most compact e-bikes around.

If I order my e-bike online, do I need to assemble it myself?

The Foldie20 arrives 95% assembled and folded inside the box. You will only need to screw in the pedals using the tool provided, but all other parts, mudguards, panier rack, wheels etc will arrive already fitted. There are simple instructions on how to get started in our blog. You will need to pump the tyres, check the brakes, charge the battery and make basic adjustments to the seat and handlebars before your first ride.

If you purchase from one of our stockists, they will check the bike for you in store.

If I order online, what do I do if I change my mind?

We offer a no-hassle returns policy with any unused bikes with the intact original packaging. For full-priced items, you have 30 days to contact us. For items bought during a sale, you have 14 days to contact us. You will need to provide proof of purchase. In these circumstances, you will be eligible for a full refund. You can notify us by email or phone and we will arrange a courier to collect your item for you.

There’s more information on our Returns & Refunds page.

Can I ride my e-bike in the rain?

The VISLA Foldie20 comes with a waterproof rating IP65. This means that it can be ridden in wet weather! We do advise to store your e-bike indoors.

How heavy is it?

The net weight of the VISLA Foldie20 is 19.2kg with the battery inserted.

What do I do if something’s not working?

The Visla Foldie20 comes with a standard 2 year manufacturer’s warranty on the frame and forks, and a 1 year warranty on the electric motor and battery. We also stock spare parts so if something goes wrong, we’re here to help. Always refer to your User Manual, and feel free to contact us by email or by phone.