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Cookies & Privacy


Cookies are small text files, which are sent by us to your computer or other devices (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Visla site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.


The Visla site uses cookies mostly to remember what you have added to your shopping cart. In order to make full use of the Visla site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.


The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Visla website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

More information on deleting or controlling cookies is available at


This store is owned and managed by Visla. You can find our full contact details on our contact page.

This policy covers how Visla treats personal information collected on this website, including information related to your past use of our website such as previous order details.

Personal information is personally identifiable information about you (such as your name, address, email address, phone number) that is not normally publicly available.


We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.

1). Information Collection and Use

Visla collects personal information when you register an account with Visla and when you use the Visla website.
Visla collects information about your transactions with us.
Visla automatically receives and records information on our server logs from your browser, including your IP address, Visla cookie information, and the pages you are browsing.

Visla uses information for the following general purposes. This includes:

1. To fulfil your requests for products and services.
2. To improve our services.
3. To contact you.
4. To conduct research.
5. To provide anonymous reporting of customer activity for our management team.

Visla does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider Stripe and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does Visla have access to your credit card details.

2). Information Sharing and Disclosure

Visla does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our website, when we have your permission, or under the following circumstances:

1. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

2. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Visla terms of use, or as otherwise required by law.

3). Your Ability to Edit and Delete Your Account Information and Preferences

You can edit your Visla account information, including your address and contact details, at any time. You cannot directly change the name, address, contact details and other details of existing orders, but you can change your order details by contacting us.

We reserve the right to send you certain communications that we consider to be part of your Visla account without allowing you to opt-out of receiving them. These will be relevant service announcements and administrative messages. You can remove your Visla account to stop receiving these messages. Please note that if you place an order with the site, Visla will keep a permanent record of your details as entered at the time of the order.


We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we may send you additional marketing information through emails and SMS. If you currently receive eNewsletters and no longer wish to receive them, you can follow the 'unsubscribe' link located near the bottom of each newsletter.


We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products and services to you and to do their jobs.

We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (1998) Registration No: A8198336 and the GDPS standards 2016.


Visla may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to your account’s primary email address or by placing a prominent notice on our website. If we choose to send an email, you will receive the email even if you are not subscribed to our email mailing list.


Address: Visla Bikes, Unit 4, Rupert Park London Road South Poynton SK12 1PQ, United Kingdom
Company registration number: 07232162
Phone: +44 (0)161 8488695
Registered under the UK Data Protection Act (1998) Registration No: A8198336


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.