Cookies & Privacy
1. WHAT ARE COOKIES?
Cookies are small text files, which are sent by us to your computer or other devices (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.
Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Visla site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
3. GOOGLE ANALYTICS
More information on deleting or controlling cookies is available at www.AboutCookies.org
This store is owned and managed by Visla. You can find our full contact details on our contact page.
This policy covers how Visla treats personal information collected on this website, including information related to your past use of our website such as previous order details.
Personal information is personally identifiable information about you (such as your name, address, email address, phone number) that is not normally publicly available.
5. INFORMATION WE COLLECT AND HOW WE COLLECT IT
1). Information Collection and Use
Visla collects personal information when you register an account with Visla and when you use the Visla website.
Visla collects information about your transactions with us.
Visla automatically receives and records information on our server logs from your browser, including your IP address, Visla cookie information, and the pages you are browsing.
Visla uses information for the following general purposes. This includes:
1. To fulfil your requests for products and services.
2. To improve our services.
3. To contact you.
4. To conduct research.
5. To provide anonymous reporting of customer activity for our management team.
Visla does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider Stripe and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does Visla have access to your credit card details.
2). Information Sharing and Disclosure
Visla does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our website, when we have your permission, or under the following circumstances:
1. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
3). Your Ability to Edit and Delete Your Account Information and Preferences
You can edit your Visla account information, including your address and contact details, at any time. You cannot directly change the name, address, contact details and other details of existing orders, but you can change your order details by contacting us.
We reserve the right to send you certain communications that we consider to be part of your Visla account without allowing you to opt-out of receiving them. These will be relevant service announcements and administrative messages. You can remove your Visla account to stop receiving these messages. Please note that if you place an order with the site, Visla will keep a permanent record of your details as entered at the time of the order.
6. OUR EMAIL POLICIES
We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we may send you additional marketing information through emails and SMS. If you currently receive eNewsletters and no longer wish to receive them, you can follow the 'unsubscribe' link located near the bottom of each newsletter.
7. CONFIDENTIALITY AND SECURITY
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products and services to you and to do their jobs.
We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (1998) Registration No: A8198336 and the GDPS standards 2016.
Visla may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to your account’s primary email address or by placing a prominent notice on our website. If we choose to send an email, you will receive the email even if you are not subscribed to our email mailing list.
9. HOW TO CONTACT US
Address: Visla Bikes, Unit 4, Rupert Park London Road South Poynton SK12 1PQ, United Kingdom
Company registration number: 07232162
Phone: +44 (0)161 8488695
Registered under the UK Data Protection Act (1998) Registration No: A8198336
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.